In Business, Forgive But Don’t Forget

business ethics 960px
In your business life, you will encounter different types of people just exactly as in your everyday life and so many of them will make promises, endless business promises and you will discover that they can barely keep any of these promises starting the next morning.

And some of these people are so unethical in business that they don’t bother themselves calling or emailing saying that they could not keep the promise they made to you and you keep waiting and wondering what you should do next.

Then and suddenly they give you a small light of hope that they did not totally forget about you and you are on their list but they need more time to come back to you and early next week or the week after you will have the answer you are expecting.

As time is passing by, you start asking yourself, should I call , should I email a reminder, do they care for their business, am I valuable for their business? And at one point you get angry and feel the urge of calling this guy and saying whatever you feel about him.

But wait!

Why should you do that? You have other options, if he does not care about his business or clients, why should you? Use your other options, move forward and forgive his inappropriate and indelicate behavior, but don’t forget because one day he might come back asking for your business, then would be the right time to teach him a lesson!

You can also read my previous related post entitled “When In A Moment Of Anger“.

Posted in 2015, Business, Ethics

2015 Resolution

Mikkle Svane

Posted in Uncategorized

Dancing @ Work

jeff bezos

I am a big fan of Jeff Bezos and this is not a secret on my blog, the guy is into retail and consumers. I was reading an article some time ago about his apparent heir to run the company and the article starts where the 50 years old, Amazon CEO Jeff Bezos said he’s having so much fun that he still dances into the office each morning.

Should not we all dance into our offices every morning?

Indeed we should even if we don’t like our jobs (millions of you out there), we should not keep a small detail or a colleague or a direct manager with a bad attitude or character ruin that morning dance, the endless flow of work and daily tasks should not stop the flow of music.

Yes this office dancing theory looks very perfect but do your best and put some extra effort to make it happen every morning, it will help you moving forward.

Jeff Bezos photo credit: Emmanuel Dunand/Getty

Posted in Bad Experience, Motivational, Workplace

Edeka Jingle Bells

Edeka is the largest German supermarket corporation and the employees of one of their stores decided to play the famous Jingle Bells music with the beeps of their cash registers, enjoy!

Posted in Christmas, Germany, Retail, Retail Distribution

Hiroshi Mikitani

hiroshi mikitani

I started few days ago reading Marketplace 3.0: Rewriting the Rules of Borderless Business written by Hiroshi Mikitani the CEO of Rakuten.

I will not discuss the detailed content of his book which is extremely interesting to read for every person involved in daily consumer related business activities not matter the industry, even that his company is mostly focused on online marketplaces but a lot can be learned from this gentleman and the culture he created for Rakuten in Japan and its subsidiaries worldwide.

Mikitani is a visionary and this is very obvious in his book or when you take a look at the global success of Rakuten which means “optimism” in Japanese, he started a very small company and took it big and i am sure his dreams are way beyond what he already achieved.

You can feel how Mikitani is keen about lifting every one around him up to the top and setting his standards very high, his vision of going global and making all the needed efforts to achieve it without losing focus on the core business and the fundamentals.

He easily can be an excellent business mentor for many <failed CEOs who unfortunately think they have what it takes to run a company or create a business culture> thru his book at a very marginal cost, by just buying his book(s).

But the question is if humans are not resistant to change, the positive change!

I am looking forward to finish this book to start his latest one entitled The Power to Compete: An Economist and an Entrepreneur on Revitalizing Japan in the Global Economy.

Rakuten Group is one of the world’s leading Internet service companies, providing a variety of consumer- and business-focused services including e-commerce, eBooks & eReading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. Rakuten Group is expanding globally and currently has operations throughout Asia, Europe, the Americas, and Oceania.

Posted in Books, CEO, Influential, Inspiration, Motivational

Quality Friends


Friends, not the tv series, but the friends we have in our lives and who are divided on many categories. Every now and then we look at these categories, we try to sift them and mostly we move friends from a category to another given the moments and experiences we have lived and this behavior looks so natural as humans.

Then you meet 1 new person, in a social gathering or at your workplace or thru common friends.

At the beginning, you are cautious then with time you start discovering how good this person is and how much value and positivity he is bringing into your life. With more time, you get to know how ethical and transparent he is to this friendship, and how this person sometimes becomes a mentor on many and different subjects (life and/or business), then you realize that all these positive qualities and attitudes are given to you without expecting anything in return while he keeps pushing you all the way up by being extremely supportive and without judging you.

Yes, quality friends can still be found! I have found one.

Posted in Life, Motivational

Dear Brian Acton & Jan Koum

whatsapp founders

Dear Brian Acton and Jan Koum,

I would like to thank you for bringing the Whatsapp application into our lives, on Android, iPhone, Blackberry and Nokia but there is one big problem you did not pay attention to.

Your problem are your Lebanese users.

While I am not sure how many users you have in Lebanon, but i can imagine they are a lot and these are dangerous users. Because instead of driving safely, they are busy using your application.

Since forever, whiskey, beer and other alcohol producers used to market the sentence “consume responsibly” or “don’t drink & drive” in all languages, because people believed that alcohol is the main reason for car accidents, but I don’t think it is anymore and especially in Lebanon.

Lebanese are so busy Whatsapp-ing while driving and this is becoming more and more dangerous, it is becoming so obvious when a car is zigzagging that its driver is not focused on the road but trying to find the right letter to type on his smartphone keyboard.

Now that Whatsapp is owned by Facebook after your $19 Billion deal with them, maybe it is time to try coming with an option to disable the application while in motion inside a car.

My idea might look weird, but surely will save lots of lives.

Thank you
a Whatsapp user

Posted in Apps, Smartphones

For Wine Lovers

Click to see and download bigger size infographic

Click to see and download bigger size infographic

Posted in Infographic, Wine

Retailer Bag

Photo Credit: Evgeny Feldman

Photo Credit: Evgeny Feldman

The above photo appeared originally on the Mashable website post entitled A Glowing Russia Resurrects Soviet-Era Parade After Crimea Conquest.

When scrolling the post, i stopped at the photo where this old lady is proudly wearing a t-shirt showing in the background the Chairman of the Council of People’s Commissars of the Soviet Union, Vladimir Lenin and on the front the General Secretary of the Central Committee of the Communist Party of the Soviet Union, Leonid Brezhnev but also at the same time carrying a BILLA bag, a European supermarket chain originating from Austria.

A contradiction. [Difference Between Communism and Capitalism]

When younger, this same lady had to wait for hours to buy a product from a retail store, a block of cheese, some bananas or cigarettes, this is the kind of stories I used to hear when I was a kid about the Soviet block when we used to enjoy living in a free market and had the chance to buy anything we want as long as we had the money for it.

Nowadays she can visit any retailer in Russia to buy anything she likes without having to wait, except at the check-outs, but the question is, can she afford it?

I also remember a Slovak friend, telling me once over a dinner in Bratislava, “when i was a kid during communism, i used to spend time with my friends dreaming about what we might be possibly missing on what is behind those mountains, and now all i have to do is to drive behind those mountains for a dinner or some shopping or anything else”, and what is behind those mountains is Austria.

If you ever visit Russia, you will easily realize on the streets, that it will be hard for the communist system to have its come back, but nevertheless, some have the right to dream about it (what is called Democracy).

And if anyone can translate what the t-shirt of this old lady in the photo is saying , that would be great.

Posted in Capitalism, Communism, Retail, Russia

Gulfood 2014 & How I Categorize The Visitors

Gulfood 2104

Gulfood was held in Dubai this year from the 23rd till the 27th of February. And like every year thousands of suppliers, exhibitors and visitors from all over the world come to the show to meet old clients and seek new leads in their businesses.

Below is my short analysis about the visitors profiles (with a little sarcasm for some categories).

The catalog collectors: people who just go around all the exhibition halls to pick up every single catalog from all companies and after going home, most probably these will end up on the garbage, without mentioning the effort they put in place to carry them from hall to another.

The free food seekers: people who visit this exhibition or any other food related show just for the food they can get for free while strolling around the halls and end up sick because they eat more than their stomach can take, but simply because it is free.

The sample collectors: this category mostly attack on the last day of the show, but you can meet them everyday in the halls of the show, just dropping by and asking if any free samples are available to give away. the last day is catastrophic because of this category.

The bag collectors: 1 bag can take another 100 bags inside of it, these people have the hobby of collecting lots of bags, to be used on a later stage for different purposes and these can also be from the catalogs and samples collectors categories.

The Mobile Suppliers: different products suppliers who do not participate in the show, but come over as visitors and try to catch the maximum number of clients by going from booth to another and offering their services. At one point, they become very disturbing.

Price Shoppers: these are mainly traders and wholesalers who would like to buy specific products, but visit the show and move from a stand to another and try to make quick deals (which is not why such exhibitions exist), they stop at every booth for few seconds, ask about the price of a specific product and move on, always annoying visitors.

Smart Ass Businessmen: this is a funny category for me, because every time they enter any booth, most probably they are quickly spotted, because of their approach and the quality of questions they ask, losers and good luck for them.

The real businessmen: of course this is the category every exhibitor is seeking to meet during the show and there are plenty of them. Once they enter the booth, you can identify them because they behave differently and once the conversation starts, you can quickly tell they are serious and you would like to pursue business with them for the long run.

Posted in Exhibitions, Human Behavior